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+86 15395736237
 CN

AFTER SALES

Service Philosophy

Blue Whale adheres to two principles when serving customers

Principle 1
Customer-centered, service-guided, and striving for excellence without limits
Principle 2
Customer satisfaction is our pursuit; service excellence is our mission.

Blue Whale's service philosophy: The customer is king!

Blue Whale Intelligent Equipment Manufacturing Co., Ltd. After-Sales Service

During equipment installation and trial use, Blue Whale will provide technical guidance.
Choose with confidence, enjoy with peace of mind, serve with dedication, and provide sincere after-sales service.

Service Content

Scope 1

Receiving Issues: Upon receiving customer feedback, the issue should be promptly recorded and forwarded to the relevant personnel for resolution.

Scope 2

Cause Analysis: The technical department or relevant personnel will analyze the issue to determine the cause of the problem.

Scope 3

Solution Formulation: Based on the analysis results, an appropriate solution will be developed.

Scope 4

Solution Implementation: The solution will be implemented to ensure the product or service is restored to normal use.

Scope 5

Recording and Summarizing: The entire after-sales service process and outcome will be recorded, and lessons learned will be summarized.
Service Time
  • For equipment that is operating normally within the warranty period, if a fault occurs (not caused by human factors), Blue Whale will only charge a reasonable cost for labor and materials. The response time within the warranty period is guaranteed to be 4 hours.
  • After the warranty period, assistance will be provided to the user in formulating a detailed equipment maintenance plan.
  • Blue Whale after-sales service guarantees 24/7 service availability.

4 H

The response time during the warranty period is promised to be 4 hours

24 H

24-hour online customer service at your service

After-sales 24-hour telephone
Bear Craftsman
13816209545
CONTACT NUMBER
Pan Gong
18067033668
CONTACT NUMBER